Frequently Asked Questions

Online in about 10 minutes, or in person at a Public Service Center. Choose "Get your eID" at the top of the page.

Yes, for connected services. You can still use any service in person without one.

Service 1, service 2, service 3. More are added every few months. See the full list

Choose "Book a visit", pick a Public Service Center and a time. You'll get a confirmation by email or SMS.

Call +1 721 xxx xxxx, email help@..., or visit your nearest Public Service Center. Staff will go through it with you step by step.

English and Dutch. Use the EN / NL switch at the top of the page.

Yes. Enrolling and using it cost nothing.

Citizens aged 12 and older.

Your ID card or passport, and a phone or computer with a camera.

Yes. Book a visit at a Public Service Center and a staff member will enroll you.

An officer checks your application against the Civil Registry. This takes x working days. We'll email or text you when it's ready.

Choose "Lost access?" on the sign-in page, or call xxx.